RETURNS AND EXCHANGE POLICY
We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.
Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect or we made the mistake in personalization. (Please notify us of this immediately to firstname.lastname@example.org) All refunds and exchanges must be made within 10 days of receipt.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at email@example.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.
NOTE: candaengraving.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. We currently ship all items via United States Postal Service (USPS).
During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. Understandably, no refunds can be issued for orders delayed due to adverse weather conditions or any unforeseen circumstance that may affect candaengraving.com or any of our carriers. Thank you for understanding.
This privacy notice discloses the privacy practices for candaengraving.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.